Build the resume.Match the job.

Northline · San Francisco

• Cut time-to-first-value from 18 days to 11 by replacing a 42-step implementation checklist with a role-based setup.
• Owned the Q3 billing redesign. Invoice tickets fell 37% the quarter after launch, and finance stopped reconciling seats in a spreadsheet.
• Wrote the PRD and ran the weekly review with six engineers and two designers for a usage-based pricing test that added $1.4M ARR.
• Sat on thirty customer calls a quarter and kept a decision log so sales stopped reopening the same edge cases.
• Partnered with support, solutions, and two design contractors across a nine-week discovery that included ride-alongs in three customer offices, a teardown of every onboarding email sent in 2023, and a rewrite of the empty states new workspace admins saw in their first session.

Harbor HQ · New York

• Shipped the manager check-in used by 8,000 teams. Weekly completion moved from 22% to 61% after the form went from twelve prompts to four.
• Rewrote the enterprise onboarding playbook with solutions so the statement of work and the product described the same setup.
• Killed an engagement-score widget after three interviews showed managers didn’t trust the number. The squad shipped notification controls the next month.

Canvas Ledger · Chicago

• Took CSV import from a support workaround to a documented flow. Failed imports dropped by half once the error named the column.
• Wrote the release notes support had been asking for, in the language customers used on the ticket.